Refund Policy

This Refund Policy sets out the circumstances under which refunds may be issued for transactions made on the JED Events platform. By completing a purchase on jedevent.com, you confirm that you have read and agreed to this policy.

Last updated on 1 May 2026.

1. Introduction#

JED Events operates as a technology platform facilitating transactions between event attendees and event organisers. All ticket sales and voting fee payments are processed on behalf of the relevant organiser. Refund eligibility is primarily determined by the organiser's terms, subject to the baseline protections in this policy.

This policy applies to all purchases on jedevent.com, including ticket purchases, voting fees, and any other paid transactions. It should be read alongside our Terms and Conditions at jedevent.com/terms.

2. Ticket Refunds#

Organiser-Cancelled Events

If an event is cancelled by the organiser and not rescheduled, all ticket purchasers are entitled to a full refund of the ticket face value. JED Events will initiate refunds within 7 business days of cancellation confirmation, provided the organiser's platform balance is sufficient. JED's platform fee is non-refundable unless otherwise agreed in writing.

Postponed or Rescheduled Events

If an event is postponed to a new date:

Your ticket remains valid for the rescheduled date by default
If the rescheduled date is more than ninety (90) days from the original date, you may request a full face-value refund within fourteen (14) days of the rescheduling announcement
If you are unable to attend the rescheduled date but do not qualify for a refund, you may apply to transfer your ticket to another person subject to organiser approval

Significantly Altered Events

You may be eligible for a refund assessed on a case-by-case basis if an event undergoes a material change substantially different from what was advertised at the time of purchase. Examples include a venue change to a significantly different location, a switch from in-person to online format, or cancellation of a main headliner. Submit your request within seven (7) days of the change being announced.

Buyer-Initiated Refunds (No Organiser Fault)

Tickets are generally non-refundable where you change your mind, are unable to attend, or the event proceeds as advertised. Exceptions apply only where:

The organiser has explicitly offered a refund window in their event terms
The organiser approves a goodwill refund request
A verifiable emergency prevents attendance and the organiser agrees to a discretionary refund

3. Voting Fee Refunds#

Voting fees are generally non-refundable once a vote has been successfully cast and registered. A cast vote is a real-time action affecting live leaderboards and results that cannot be retroactively undone.

A voting fee refund may be issued only in the following limited circumstances:

Your payment was processed but votes were not registered due to a confirmed technical error on JED's side
You were charged twice for the same transaction due to a payment gateway error
The organiser closed voting before the advertised end time and your purchased votes were not applied

To request a refund under any of the above, contact JED Events within forty-eight (48) hours of the transaction with your transaction reference number.

Votes disqualified due to fraudulent conduct, such as bots, multiple accounts, or vote manipulation, will not be refunded under any circumstances. The user may also face account suspension.

If an event is cancelled before the scheduled end of the voting period, voting fees paid after the cancellation announcement will be refunded in full. Fees paid and votes cast before the cancellation announcement are non-refundable, as those votes were validly registered during the active period.

4. Failed or Duplicate Payment Refunds#

If charged for an uncompleted transaction or if a duplicate charge occurs:

Contact JED Events immediately at [email protected] or via WhatsApp on +233264602978 with your transaction reference
JED Events will investigate within two (2) business days and confirm whether an erroneous charge occurred
Where confirmed, a full refund of the erroneous charge will be processed within the applicable timeframe

JED Events is not responsible for bank-side processing holds or pending charges. If you see a pending charge not reflected in a confirmed transaction, allow up to seventy-two (72) hours for your bank or mobile money provider to resolve it before contacting us.

5. Refund Timelines and Methods#

Organiser-cancelled event: 7 business days from cancellation confirmation
Platform technical error (voting): 5 business days from confirmation
Duplicate or failed payment: 5 business days from confirmation
Postponed event (more than 90 days): 7 business days from approval
Organiser-approved goodwill refund: 7 business days from organiser approval

Refunds are returned to the original payment method used, whether Mobile Money, card, or bank transfer. JED Events cannot redirect refunds to a different account or method. Timeframes above reflect JED's initiation time; your bank or mobile money provider may take an additional one (1) to three (3) business days to reflect the credit.

6. How to Request a Refund#

To request a refund, follow these steps:

Step 1: contact JED Events at [email protected] or WhatsApp +233264602978 within the applicable window described in this policy
Step 2: provide your full name, registered email or phone number, transaction reference number, event name, reason for the refund request, and supporting documentation where applicable
Step 3: our team will acknowledge your request within forty-eight (48) hours and advise on next steps
Step 4: upon approval, the refund will be processed within the applicable timeframe above

7. Chargebacks and Payment Disputes#

If you initiate a chargeback with your bank or mobile money provider without first contacting JED Events, we reserve the right to suspend your account pending investigation, withhold organiser payouts related to the dispute, and provide your bank with transaction evidence disputing the chargeback. We strongly encourage contacting our support team first, as most issues are resolved faster through our internal process.

8. JED Events Platform Fee#

JED's platform fee is non-refundable in all circumstances, except where it was deducted in error due to a platform technical fault, in which case the incorrectly deducted amount will be returned to the Organiser's platform balance.

9. Organiser Responsibilities#

Organisers are primarily responsible for managing and funding refunds arising from their own events. By creating an event on JED Events, Organisers agree that:

Sufficient funds must be maintained in their platform balance to cover refund obligations from cancellations or alterations
They will cooperate fully with JED Events in processing refunds to affected attendees
Where an Organiser's balance is insufficient, JED Events may pursue recovery of the shortfall directly from the Organiser

10. Consumer Rights#

Nothing in this Refund Policy limits or excludes any statutory rights you may have under the laws of the Republic of Ghana, including rights under the Consumer Protection Agency Act or any other applicable legislation. Where applicable law provides stronger refund rights than this policy, those rights shall prevail.

11. Changes to This Policy#

JED Events may update this Refund Policy at any time. Changes take effect from the date the updated policy is published at jedevent.com/refund-policy. Purchases made before an update are governed by the version of this policy in effect at the time of purchase.

12. Contact Us#

For all refund requests, questions, or disputes, please contact our team at [email protected] or via WhatsApp at +233264602978. Our support team is available 24 hours a day, 7 days a week.