Cookie Policy

This Cookie Policy explains what cookies are, which cookies JED Events uses, why we use them, and how you can control them. By continuing to use jedevent.com, you consent to our use of cookies as described in this policy.

Last updated on 1 May 2026.

1. What Are Cookies#

Cookies are small text files placed on your device (computer, smartphone, or tablet) by a website when you visit it. They are widely used to make websites work efficiently, to remember your preferences, and to provide website owners with information about how their site is being used.

Cookies do not contain executable code and cannot carry viruses or install malware. A cookie can only be read by the website that placed it. In addition to cookies, we may use similar technologies such as web beacons, pixel tags, and local storage, all referred to collectively as "cookies" in this policy.

2. Types of Cookies We Use#

Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be switched off in our systems. They are set in response to actions you take, such as logging in, purchasing a ticket, or casting a vote. Without these cookies, core services cannot be provided.

Session authentication cookies keep you logged in during your visit
Security cookies support OTP verification and CSRF protection
Transaction and checkout cookies maintain your ticket or vote selections during payment
Load balancing cookies distribute server traffic efficiently

These cookies do not require your consent and are always active.

Functional Cookies

These cookies enable enhanced functionality and personalisation on the platform. They may be set by us or by third-party providers whose services we integrate.

Language and display preference cookies remember your preferred display settings
Saved event and preference cookies remember events or categories you have shown interest in
Returning visitor recognition cookies pre-fill forms or greet you by name on return visits
Customer support chat cookies maintain continuity of a live support conversation

Performance and Analytics Cookies

These cookies collect anonymised information about how visitors use the platform, including which pages are visited, how long sessions last, and where errors occur. This data helps us improve the platform. All information is aggregated and not linked to you personally.

Page view and session duration tracking
Error and crash reporting
Feature usage analytics help understand which tools are most used by organisers and attendees
A/B testing cookies evaluate improvements to page layouts or user flows

We may use third-party analytics tools such as Google Analytics for this purpose. These providers have their own privacy and cookie policies.

Targeting and Marketing Cookies

These cookies are used to deliver promotional content relevant to your interests. They track browsing activity to build an interest profile and serve tailored promotions. These cookies are placed only with your explicit consent.

Retargeting cookies show you relevant JED Events promotions on other websites
Social media pixel cookies, including Meta Pixel and similar, measure advertising campaign effectiveness
Conversion tracking cookies determine whether you completed a purchase after seeing an advertisement

Third-Party Cookies

Some cookies on our platform are placed by third parties, including payment gateway providers, social media platforms, and embedded content providers such as video players or maps. JED Events does not control third-party cookies. Please refer to the relevant third party's own cookie or privacy policy.

Session Cookies: deleted when your browser closes. They are temporary and expire at the end of each session.
Persistent Cookies: remain on your device for a defined period (days to months) or until deleted.
Authentication Cookies: last up to 30 days and keep you logged in across sessions.
Analytics Cookies: last up to 26 months and are used for long-term platform improvement analysis.
Marketing Cookies: last up to 90 days and track advertising campaign effectiveness.

When you first visit jedevent.com, a cookie consent notice will allow you to accept all cookies, reject non-essential cookies, or customise your preferences by category. Your choices are saved and applied to future visits.

Most browsers also allow you to view, delete, or block cookies through their settings menus:

Google Chrome: Settings > Privacy and Security > Cookies and Other Site Data
Mozilla Firefox: Settings > Privacy and Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Microsoft Edge: Settings > Cookies and Site Permissions

Please note that disabling strictly necessary cookies will prevent core platform functions from working, including logging in, purchasing tickets, and casting votes. We recommend only disabling non-essential cookie categories.

You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, or by adjusting preferences in our cookie consent centre on the platform. You may opt out of interest-based advertising by visiting youradchoices.com or by updating your preferences in the cookie consent banner.

5. Cookies and Personal Data#

Some cookies may be associated with your personal data, for example authentication cookies linked to your account. The processing of personal data through cookies is governed by both this Cookie Policy and our Privacy Policy at jedevent.com/privacy-policy.

6. Updates to This Policy#

We may update this Cookie Policy to reflect changes in the cookies we use or applicable law. Significant changes will result in your cookie consent preferences being reset and a new consent notice being displayed on your next visit. The current version will always be available at jedevent.com/cookie-policy.

7. Contact Us#

For any questions about our use of cookies, please contact our team at [email protected] or via WhatsApp at +233264602978. Our support team is available 24 hours a day, 7 days a week.